• Q: Do you offer free shipping, and how long does delivery typically take?
  A: Yes – we ship all orders with free standard shipping . We deliver worldwide and most orders arrive in about 5–7 business days under normal conditions. (For context, standard international delivery often takes around 7–14 business days , so our 5–7 day average is quite fast.) You’ll receive a tracking number by email once your order ships, so you can follow its progress .
• Q: Do I have to pay any customs duties or import taxes?
  A: No – LEDOF covers all import fees. Thanks to our duty-free shipping, customers never pay customs duties or import taxes on their orders . The price you see at checkout is the price you pay.
• Q: How can I track my order?
  A: Once your order ships, we will email you a tracking number. Simply click the tracking link in the email or enter the number on the carrier’s website to see real-time updates on your shipment .
• Q: What is your return and refund policy?
  A: We accept returns within 30 days of delivery for most products, provided the items are unused and in their original packaging . If you change your mind, ship the item back to us (return shipping is at your expense) and we’ll refund the purchase price to your original payment method. For defective or incorrect items, we cover all return shipping: just send it back using our prepaid label and we’ll send a replacement or issue a full refund as quickly as possible .
• Q: What if I receive a damaged or incorrect item?
  A: Please contact us immediately. If the product arrived damaged or wasn’t what you ordered, we’ll provide a prepaid return label and replace the item or refund you in full . We aim to resolve these issues quickly at no extra cost to you.
• Q: How do I connect and power my LED strips?
  A: LED strips run on low-voltage DC power. Use a matching DC power supply (often called a driver) – for example, most strips run on 12 V or 24 V DC . For a single-color strip, simply connect the supply’s positive and negative leads to the strip. For an RGB strip, connect the power supply to the controller first, then connect the strip to the controller (wiring Red to R, Green to G, Blue to B, plus the common +) . (Do not connect an RGB strip directly to the power supply without the controller .)
• Q: Can I cut or extend my LED strip, and how?
  A: Yes – if your LED strip is marked as cuttable. Always cut only at the designated points marked by a scissors icon , and make sure the strip is powered off before cutting. If you cut and want to use the leftover piece, you can rejoin it using a proper 4-pin connector or by soldering the wires together . (Be careful: incorrect reconnection can cause the strip to stop working, so we recommend measuring twice and planning your layout to minimize cuts.)
• Q: What is an LED controller and how do I use it?
  A: An LED controller is a device (usually controlled by a remote or smartphone app) that adjusts the colors and brightness of a multicolor LED strip. It’s installed between the power supply and the strip. In fact, any color/brightness customization requires a controller . Simply connect the controller as instructed (for example, plug it into the strip’s input and supply power to it), then use the remote or app to select your desired colors and modes.
• Q: What payment methods do you accept, and is it secure?
  A: We accept all major payment methods, including Visa, MasterCard, American Express, Discover, and PayPal . All transactions are processed securely over SSL-encrypted connections , so your payment details are protected. We never store your full card number on our site, and in the event a payment is declined, you can check your card details or contact your card issuer for assistance.
• Q: Do I need an account to place an order?
  A: No – you can checkout as a guest without creating an account. Creating an account is optional but can make future checkouts faster and allows you to view past orders and tracking information. Simply provide your email and shipping address at checkout, and we’ll handle the rest.
• Q: How can I contact LEDOF customer support?
  A: All support questions are handled via email. Please send us your inquiry at myledof@gmail.com and our team will respond promptly. (For example, one store’s FAQ invites customers to “drop us a line” at their support email – we welcome your questions just the same.)

Sources: Official shipping and returns policies and LED strip usage guidelines , as well as e-commerce FAQ examples .